Shipping policy

Shipping Policy

Last updated: August 5, 2026

Processing your order

We're a small team, and every hat is packed by hand. Orders are processed within 1–3 business days. During holidays, launches, and sale periods, please allow an extra day or two — we'll always be moving as fast as we can.

Processing time is separate from shipping time. You'll get a confirmation email when you order, and a second email with tracking as soon as your hat is on its way.

Orders placed on weekends or holidays begin processing the next business day.

Shipping within the United States

Shipping is free on all U.S. orders.

Once your order ships, standard delivery typically takes 1–8 business days depending on where you are. Delivery times are estimates provided by the carrier, not guarantees, and they don't account for weather, holiday volume, or other delays outside our control.

International shipping

Yes, we ship worldwide. International rates are calculated at checkout based on your destination.

International orders may be subject to customs duties, import taxes, and handling fees charged by your country. These are not included in your order total and are the responsibility of the recipient. We can't predict what they'll be, and we're not able to refund shipping costs on packages refused at customs.

International transit times vary widely and can take several weeks once customs is involved.

Tracking your order

Every order ships with tracking. If your tracking hasn't updated in a few days, that's usually a carrier scanning gap rather than a lost package — give it another day or two before worrying. If it still hasn't moved, email us and we'll look into it with you.

Getting your address right

Please double-check your shipping address at checkout. We're not able to reroute a package once it's with the carrier.

If a package is returned to us because of an incorrect or incomplete address, we'll reach out to arrange reshipment. Reshipping costs may apply.

Lost, stolen, or damaged packages

Once a package leaves our hands and is scanned by the carrier, it's in their care. We're not responsible for packages that are lost or stolen after being marked delivered, but we don't want to leave you stranded either — email us and we'll help you file a claim with the carrier and figure out next steps.

If your hat arrives damaged, send us a photo within 7 days of delivery and we'll make it right.

A note on how your hat travels

Our hats are packed to protect their shape, but shipping is shipping. A brim that's picked up a slight bend in transit can usually be reshaped with a little steam and gentle hand-shaping. If something arrives looking wrong beyond that, reach out — we'd rather hear from you than have you settle for a hat you don't love.

Returns and exchanges

Please see our Refund Policy for returns and exchanges.

Questions

Email us at Augustinehatco@gmail.com and we'll get back to you as soon as we can.

Every hat helps fight human trafficking. Thank you for being part of it.